Shipping policy

Effective Date: 22/04/2026

At Carbon Titans, we strive to ensure that your order arrives quickly and in perfect condition. Below is our shipping policy outlining the details of our shipping process, including delivery times, costs, and other important information.

1. Shipping Locations

We currently offer shipping to the United Kingdom and internationally. We will ship your order to the address provided during checkout.

2. Processing Time

Order Processing: All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (if available).

Please note that during peak seasons or promotions, processing times may be slightly longer.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Shipping times may vary depending on your location and the shipping method selected at checkout.

Standard Shipping (UK):
Delivery within 3-5 business days after processing.
Expedited Shipping (UK):
Delivery within 1-2 business days after processing.
International Shipping:
- Europe: Delivery within 5-7 business days.
- Rest of the World: Delivery within 7-10 business days.

Shipping times may vary depending on the destination country and any customs processing delays.

4. Shipping Costs

UK Orders:
- Standard Shipping: Free on orders over £50, otherwise a flat fee of £5.00 applies.
- Expedited Shipping: £10.00
International Orders:
Shipping fees for international orders will be calculated at checkout based on the destination and weight of the items.

Please note that customs duties and import taxes may be applied to international orders upon arrival in your country. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email (if available). You can use this tracking number to check the status of your order and track its progress. If you have any trouble tracking your order, please contact us at Xfashionltd@outlook.com for assistance.

6. Shipping Delays

While we strive to ensure timely delivery, certain circumstances may cause delays. These can include:

Weather conditions
Strikes or labor disruptions
Customs delays (for international orders)
High-volume shipping periods (e.g., holidays or special sales events)

If your order is delayed, please contact us at Xfashionltd@outlook.com, and we will work with the carrier to resolve the issue as quickly as possible.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of receiving the order. We will investigate the issue and arrange for a replacement or refund if necessary. We are not responsible for lost or damaged packages once they are confirmed as delivered by the carrier.

For damaged items, please take pictures and send them to us along with your order number at Xfashionltd@outlook.com.

8. International Shipping & Customs Duties

Customs and Import Taxes: International orders may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country and are the responsibility of the customer.
Customs Delays: We are not responsible for any delays in customs processing or delivery once the package has been handed over to the carrier.

For more details, please check with your local customs office for specific charges and policies.

9. Address Accuracy

Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error with your shipping address, please contact us as soon as possible to make adjustments before your order is processed.

10. Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us:

Email: Xfashionltd@outlook.com
Phone: [Insert phone number if applicable]
Address:
XFASHIONS LTD
182-184 High Street North, Office 13225
London, E6 2JA
United Kingdom