Refund policy

Return Policy for Carbon Titans - Keitlin-Koivistoinen

At Carbon Titans, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our return policy ensures that you can easily return items within the specified period. Please read the details below to understand how our return process works.

1. Return Period

You can return most products within 30 days from the date of delivery for a full refund or exchange.

  • Items must be unused, unopened, and in their original condition.
  • Returns must be made with all original packaging, including any tags, labels, or accessories.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products (such as custom-made bicycle parts)
  • Sale items or discounted products (unless faulty)
  • Products that have been used, installed, or damaged by the customer

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact us: Email us at Xfashionltd@outlook.com with your order number and reason for the return.
  2. Return authorization: After reviewing your return request, we’ll send you a Return Authorization (RA) and instructions for shipping the item back to us.

  3. Ship the item back: Once you've received the RA, please return the item to the following address:

    XFASHIONS LTD
    182-184 High Street North, Office 13225
    London, E6 2JA
    United Kingdom

    Make sure the item is securely packaged to avoid damage during return transit. The return shipping cost is your responsibility unless the item was faulty or incorrectly shipped.

4. Refunds and Exchanges

  • Refunds: Once we receive the returned item and confirm its condition, we will process a refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
  • Exchanges: If you would like to exchange a product for a different size, color, or item, please contact us at Xfashionltd@outlook.com. We will help guide you through the exchange process. Shipping costs for exchanges are typically the responsibility of the customer unless the item is faulty.

5. Faulty or Incorrect Items

If the item you received is damaged, defective, or incorrect, we apologize for the inconvenience. Please contact us immediately at Xfashionltd@outlook.com within 7 days of receiving the order, and we will arrange for a free return and either a replacement or a full refund.

6. Return Shipping Costs

  • For items being returned due to a change of mind, the customer is responsible for the cost of return shipping.
  • If the item is defective or incorrect, we will cover the cost of return shipping.

7. International Returns

If you are returning an item from outside the UK, please ensure that you follow your country’s return shipping guidelines. You will be responsible for any customs duties or taxes applicable on the return shipment.

8. Contact Us

For any questions or concerns about our return policy, or if you need assistance with a return or exchange, feel free to reach out to us:

Email: Xfashionltd@outlook.com
Phone: +44 [Insert phone number if applicable]
Address:
XFASHIONS LTD
182-184 High Street North, Office 13225
London, E6 2JA
United Kingdom

Company Details

Company Name: XFASHIONS LTD
Company Number: 16538241
Registered Address: 182-184 High Street North, Office 13225, London, E6 2JA, United Kingdom

Thank you for choosing Carbon Titans! We appreciate your business and strive to provide the best customer experience possible.